Shipping policy
Shipping Policy
Order Processing
Most products offered by Heirloom Crafted Co. are personalized, engraved, handmade, or printed on demand. Because each item is prepared specifically for your order, processing times may vary by product.
Estimated processing times:
- Personalized and engraved products: typically 5–10 business days
- Remain Rooted™ apparel: typically 5–10 business days
- Ready-to-ship products: typically 2–5 business days
Processing time does not include carrier transit time. During holidays, sales, product launches, or periods of unusually high demand, additional processing time may be required.
Shipping Rates
Shipping charges are calculated and displayed at checkout unless a free-shipping promotion applies.
Customers are responsible for entering a complete and accurate shipping address. We are not responsible for delays, additional charges, or lost packages caused by an incorrect or incomplete address provided at checkout.
Delivery Estimates
Delivery estimates shown at checkout begin after the order has been processed and transferred to the shipping carrier. Carrier delivery dates are estimates and are not guaranteed unless the selected service specifically includes a delivery guarantee.
Once a package has been accepted by the carrier, delivery delays caused by weather, carrier disruptions, transportation issues, holidays, or other circumstances outside our control may occur.
Federal rules generally require online sellers to ship within the time promised or, when no shipping time is stated, within 30 days. If we cannot ship within the applicable period, we will provide notice and offer the choice to accept the delay or cancel the unshipped order for a refund.
Tracking Information
When tracking is available, an email or text notification will be sent after the order ships. Tracking information may take up to 48 hours to update after the shipping label is created.
Lost, Stolen or Missing Packages
Please review your tracking information and check with household members, neighbors, apartment offices, and the carrier before contacting us about a missing delivery.
Heirloom Crafted Co. is not responsible for packages that are marked delivered by the carrier but are later lost or stolen. We will assist with available carrier information, but replacement or reimbursement is not guaranteed.
When tracking shows that a package was lost while in transit, please contact us at [email address] so we can review the order and determine the appropriate next step.
Damaged or Incorrect Orders
Please inspect your order immediately after delivery. Contact us within 7 days of delivery if an item arrives damaged, defective, or incorrect.
Include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging and shipping label
Do not discard damaged merchandise or packaging until we have reviewed the claim. Depending on the circumstances, we may provide a replacement, repair, store credit, or refund.
Personalized and Made-to-Order Products
Personalized, engraved, custom-made, and printed-on-demand products cannot be canceled once production has begun.
Customers are responsible for verifying all names, dates, verses, spelling, capitalization, sizes, colors, and other selections before submitting an order. We are not responsible for errors entered or approved by the customer.
Apparel Sizing
Remain Rooted™ apparel is printed on demand specifically for each order. We do not accept returns, exchanges, or provide refunds for sizing issues.
Please review the applicable size chart before ordering. Product measurements and fit descriptions are provided as a guide, but minor manufacturing variations may occur.
Returns and Return Shipping
Any return must be approved before it is mailed. Unauthorized returns may be refused.
Unless an item arrived damaged, defective, or incorrect due to our error, the customer is responsible for all return shipping costs. Original shipping charges are nonrefundable except where required by law.
Please review our complete Return and Refund Policy for additional terms.
International Orders
When international shipping is offered, customers are responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.
Customs processing may delay delivery. We cannot predict or control these charges or delays.
Contact Us
Questions about shipping may be sent to:
Heirloom Crafted Co.
Email: Info@heirloomcraftedco.com
Mailing address: 1309 Black Haw St. Elizabeth, Co. 80107